Rewards+

TERMS & CONDITIONS

Applicable from 08th March 2019

Last updated on 27th April 2020

1. REWARDS+ MEMBER REGISTRATION AND BONUS POINT ACCUMULATION

  • ‐ To become member of Rewards+ loyalty program, customers need to download Rewards+ app on App Store or Google Play and sign up account.
  • ‐ To accumulate bonus points, members click "Snap receipt" section on Rewards+ app.
  • - The Rewards+ app is compatible with mobile phones having Android 7.0 or iOS 10.3 or later.

2. SNAP RECEIPTS

  • ‐ Receipts must be from VND50,000 excluding vouchers & other promotion programs, and issued by stores at Saigon Centre.
  • ‐ Receipts must be snapped within 07 days from the receipt date.
  • ‐ Spending will be recorded into members’ account within 10 days. However, the confirmation on points accumulation can be deferred if receipts submitted by members require further verification
  • ‐ Receipts from event spaces are not accepted.
  • ‐ Handwritten, duplicated, deposit receipts are not accepted.
  • ‐ Bank slips (from spending by credit/debit cards) are not accepted.
  • - With any receipts snapped into Rewards+ app for point accumulation, payments and purchased must be made by members themselves. Rewards+  reserves the right to reject point accumulation or block Rewards+ accounts immediately without advance notice, including but not limited to the followings:
    a. Members use receipts from other members to accumulate for their own accounts. 
    b. Customer information on receipts is not the same as Rewards+ members’ account information.

3. MEMBER TIERS AND GIFTS FOR MEMBERS

Based on accumulated spending amount, members upgrade tiers:
  • ‐ Silver: Less than VND50m
  • ‐ Gold: From VND50m - Less than VND200m
  • ‐ Platinum: From VND200m
With each tier, members will receive gifts respectively:
  • ‐ Gold: 01 gift card valued VND200,000 on birthday within 30 days from members' birthdays and 01 gift card valued VND200,000 when upgrading from Silver to Gold; 01 Tet gift; Free parking once a week with minimum quarterly spending of VND15m required.
  • ‐ Platinum: 01 gift card valued VND200,000 on birthday within 30 days from members' birthdays and 01 gift card valued VND500,000 when upgrading from Gold to Platinum; 01 Mid-Autumn gift; 01 Tet gift; Free parking once a day with minimum quarterly spending of VND50m required; 0.1% on extra spending after reaching Platinum tier, minimum annual spending of VND500m required, the rebate amount will be converted totally to points.

Note: To redeem gifts, members have to present their IDs / Passports with app member code at Saigon Centre Information Counter, Level 1, 65 Le Loi, District 1, Ho Chi Minh City.

4. GIFT CARDS

  • - Members will redeem Saigon Centre gift card valued VND200,000 with every 200,000 bonus points.
  • - Saigon Centre gift cards will be used for payments at retail stores of Saigon Centre and Takashimaya excluding Chanel and California Centuryon Club.
  • - Saigon Centre gift cards cannot be used for cash withdrawal.

5. CONVERSION RATES

Based on stores, areas and categories' receipts, members will receive bonus points after successful accumulation.
  • ‐ Takashimaya zone (excluding Song Han, Big Mama, Sagawa, Ohashi, Mr. Phủi, Facial salon & Atelier Fine Hair salon, deposit in, Takashimaya vouchers/ credit vouchers and supplier vouchers): 0.4% (Applicable from 01 September 2019)
  • ‐ tiNiWorld: 0.2%
  • ‐ Other watches and jewelry: 0.2%
  • ‐ Tan Tan Watch, PNJ: 0.4%
  • ‐ Annam Gourmet: 0.4%
  • ‐ Other retail shops excluding Chanel, California Centuryon Club: 1%
Note: Accumulated bonus points will be converted from each receipt, point accumulation from combination of many receipts is not allowed.

6. POINTS’ POLICY

  • ‐ Members’ accumulated points will remain valid as long as they are active within 12 months from their last transactions.
  • ‐ For Silver members, there is no time limit to point accumulation to earn higher tiers, provided that members are active within the 12 months’ cycle.
  • ‐ For Gold and Platinum members, their tiers will be reviewed and downgraded if they do not achieve qualifying spending amounts requested for respective tiers in 12 months from the month they earn their gold or platinum memberships.

7. GENERAL

  • ‐ All qualified individuals from 15 years old are entitled to apply for Rewards+.
  • ‐ Rewards+ is applicable to individual participants only (not groups).
  • ‐ Saigon Centre will not be responsible for any technical failures/interruptions, downtime, internet accessibility problems, incomplete or inaccurate registration information, or other errors of any kind that may affect your usage of the Rewards+ program.
  • ‐ Saigon Centre shall not take any responsibility in the event of any inaccurate or misleading information from customers during membership.
  • Rewards+ reserved the right to reject, void, amend or cancel accumulated points, benefits and/or gifts, subject to refund and exchange policies of participating shops and due to suspected abuses.
  • ‐ Accumulated bonus points, privileges and/or gifts are not valued for convertible to cash or transferrable to any other person(s). In the event that the customer transfers to a third party, Saigon Centre shall not take any liability.
  • - Saigon Centre reserves the right to amend the point conversion rates of participating shops or add/withdraw any shops in the program at any time.
  • ‐ Customers’ account information and privileges will be their own personal property. This information shall not be sold, transferred, or shared with family, friends or third-parties, or used for any commercial purpose.
  • ‐ Each customer is allowed to own one account only. Saigon Centre reserves the right to suspend a customer and his/her account if the customer has more than one account has used the same for unauthorized, fraudulent, or illegal activities.
  • ‐ Accumulated bonus points, privileges and/or gifts will be revoked, modified or canceled according to the exchange/refund policy.
  • ‐ All complaints or disputes arising out of the terms and conditions of the loyalty program will be settled in accordance with all applicable laws in Vietnam.
  • ‐ Saigon Centre reserves the right to amend, suspend or cancel the loyalty program at any time and at Saigon Centre's sole discretion without prior notice to the customer.
  • Members acknowledge and agree that you have read, understood, and consented to these Terms and Conditions and agreed to be bound by them.

SAIGON CENTRE

65 Le Loi Boulevard, District 1, HCMC, Vietnam
HOTLINE: (028) 38 29 4888 |
E:
marketing@saigoncentre.com.vn

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